Below are the most frequently asked questions (FAQs) for Surestep. If you need further detail or wish to contact us directly,
please click here, which will take you to our “Contact” page.
WHY CAN’T I BUY THEM ONLINE?
Surestep SMOs are not made the same way shoes are made. You can’t simply order a size 6 or a size 8.
Instead, all Surestep SMOs are custom-made from measurements. That means the braces you order are specifically designed for your child’s feet.
HOW LONG WILL THE FABRICATION AND SHIPPING PROCESSES TAKE?
After measurements are received, the whole process of fabrication and shipping typically takes between nine and 14 business days. This will vary based on where you live.
WHERE CAN I FIND THE ORTHOTICS PATTERN?
For Surestep Orthotic Patterns, click here.
WHERE CAN I FIND THE SHOE SIZING GUIDE?
For Surestep shoe sizing guide, click here.